|
|
How do I join DiamondCreek Candles? TOP
By clicking on the "Become a DCC Consultant"
I joined why can't I log into my back office? TOP
DCC must approve every application prior to activating your new account which can take up to 24 hrs, after approval you will be able to log into your new account.
I joined DCC as a GOLD / PLATINUM paid member where do I shop? TOP
If you joined DCC as a paid member Gold / Platinum you will be sent an email with our member only dropship website link. This dropship website link will take you to the member only password protected shopping area which is for Gold and Platinum members only.
Why did I not get an email for the new downline member I see in my back office? TOP
Once DCC approves the new member you will in fact receive an email notifying you of the new sign up in your downline.
When I click on the back office link it shows my details without logging in? TOP
If you have logged into your back office and left without logging out by pressing the (X) then next time you visit your back office you will remain logged in if you are still in the same window as your last visit. No one else can see your back office.
I joined your program can I sell on Ebay and other auction sites? TOP
"Yes" DiamondCreek Candles does in fact allow our consultants and dropshippers to sell on Ebay and other auction sites. But we do restrict your selling price please inquire if need be.
How do I pay my monthly renewal once I become a DCC rep? TOP
Your monthly plan is due by the day you originally joined DCC simply go the "Become a DCC Consultant" page and select the plan you choose and pay for your plan as if you were purchasing it.
If you do not go to the "Become a DCC Consultant" page by your due date you will be automatically debited for your plan by DCC the day after your original sign up date. Of course this is only if you have become a DCC consultant after your 30 day FREE trial.
Order Tracking TOP
Please see this page for order tracking CLICK HERE
I heard something about $0.30 Fragrance Blasters? TOP
DiamondCreek Candles is now offering our Fragrance Blasters as a recruiting tool. It's a very cut and dry offer you recruit 10 people and pay $5.00 for postage and handling and DCC will supply you with 10 fragrance blasters as seen on our website. To learn more you need to join our program or inquire.
Cancelation of orders TOP
All orders placed on the web are processed within 48 hours. If the product has been pulled from stock (non candle product) there may be a $10.00 restock fee for orders under $50.00. All orders greater than $50.00 there may be a restock fee of $20.00. Fee's are determined by current status of the order, if the order has been picked, pulled, processed and packed. In all cases please email DiamondCreek Candles for assistance on the cancellation of orders. All candles are made to order per your order.
How do I use my advertising banners from my back office? TOP
Please see you "Back Office Navigation" document in the DiamondCreek Candles Yahoo Group!
How do I know how much a sale I received was? TOP
To check your sales please log into your back office and follow the back office navigation document supplied in the Yahoo Group. You can see every sale by transaction ID right in your very own back office.
Can I select what candles I want for my COTM? TOP
"Yes" you can select what fragrances you want for your COTM but an email must be sent before the first of the month or prior to your plans renewal date. You can even select whether or not you want candles or scoopables.
How does DiamondCreek Candles ship products? TOP
DCC uses either FedEx or USPS for deliveries. If USPS is used we always ship priority 3 day!
How do I order a consultant starter package? TOP
Visit the "Become a DCC Consultant" page and scroll to the bottom of the page.
MISC... Shipping Terms TOP
SHIPMENTS TO ALASKA, HAWAII, AND PUERTO RICO: Due to regulations regarding shipment of flammable liquids, all shipments to Alaska, Hawaii, and Puerto Rico will be shipped by U.S. Postal Service. There will be additional freight charges, depending on the weight of the package.
For international deliveries DiamondCreek Candles will not be held liable for undelivered or damaged products due to rough handling or customs hold up's. We have no control of deliveries after the item leaves our facility.
How do I log into my back office? TOP
Simply go to the "Back Office Login" page and enter your user name and password to login.
Can I have a different domain name than my consultant URL? TOP
Oh yes most definitely! The change can not be made in your back office so you will need to purchase a domain name from "Godaddy" or another company and go into your account with whoever you purchase the domain name with and simply forward your new domain name to your DCC consultant URL. Be sure not to mask your consultant URL just forward the new domain name to the consultant URL. In any event if you need some assistance please email DCC or your sponsor and we will gladly help you.
How are candle drawing winners selected? TOP
Candle drawing entries are received daily, each entry is printed and placed into a box at which we pull the winners each month from. A member of the DCC staff pulls a winner each month.
How are candle drawing winners notified? TOP
We use email to contact the candle drawing winners.
How do I know who purchased from me? TOP
We respect the privacy of our shoppers and we do not offer third party customer information to anyone, not even our consultants.
Please note: Many consumers want to be protected and reserve the right to not have their purchase information supplied to a third party.
I know I had a sale why can't I see it? TOP
DCC has to run the credit card on file for every sale so it may take a few days before you see the commission in your back office. Once the sale is approved it moves in our system from "Pending" to "Approved" and then you can see the sale in your back office.
When and how are commissions paid? TOP
Commissions are paid on the 12th and the 26th of each month by company check or bank direct deposit. You must have at least $10.00 in commissions due before a check is cut or a direct deposit is made.
Returns? TOP
100% Guarantee on all products to be free of defects. If products are damaged during shipping, we will replace the item or a full refund of the purchase price within 15 days from ship date. Please contact DiamondCreek Candles ASAP and keep all original packing materials as is so an inspection may be performed if need be by the shipping company (pictures may be required).
If for some reason your candle is defective in any way please return it to Diamond Creek Candles within 2 days from receipt of product or this may affect your return. We only except exchanges on candles with the exact same fragrance. Shipping and Handling is non-refundable and if free shipping was used, you will be charged for the actual shipping fees from your order so we ask you to carefully consider your selections prior to buying. All sales are final there will be no restock fees applied and absolutely no exceptions to this rule!
Shipping TOP
Our website is not as versitle as we would like when it comes to shipping options. Just about every retail order brought in on the website will ship USPS (United States Postal Service) and all orders via retail ship Priority mail which means when your item ships and is due to arrive to you in three business days.
Order processing times and assembly times need to be calculated as well. Most retail orders ship within 3 days!
We offer a flat rate box within the U.S. for $9.80 thru $12.80 but to Canada and Mexico $23.95 all other countries for $38.95. You will be billed for the shipping before your order ships if your order is shipping outside of the USA.
