Privacy Policy

Effective Date: August 13, 2026

Welcome to Diamond Creek Candles ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

Please read this Privacy Policy carefully. By using our website, you agree to the practices described below.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, contact us, or participate in our Brand Ambassador Program, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through our payment providers)

• Order history

• Account login information (if applicable)

Non-Personal Information

We may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on our website

• Referring website

• General geographic location

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders

• Provide customer support

• Respond to questions and inquiries

• Send shipping confirmations and order updates

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Send promotional emails (only if you choose to receive them)

• Administer our Brand Ambassador and Affiliate Programs

• Comply with legal obligations

Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Measure advertising performance

• Personalize your shopping experience

You may disable cookies in your browser settings; however, doing so may affect certain website features.

Payment Security

Diamond Creek Candles does not store your credit card information.

Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

• Payment processors

• Shipping carriers

• Email marketing providers

• Website hosting providers

• Analytics providers

• Affiliate program management platforms

These providers only receive information necessary to perform their services.

Marketing Communications

If you subscribe to our newsletter or promotional emails, you may receive updates about:

• New candle collections

• Seasonal fragrances

• Exclusive promotions

• Product launches

• Brand Ambassador opportunities

You may unsubscribe at any time by clicking the "Unsubscribe" link found in our emails.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your data

• Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we learn we have collected information from a child under 13, we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting to this page.

The "Effective Date" at the top of this policy will indicate the latest revision.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Diamond Creek Candles

Email: support@diamondcreekcandles.com

Website: www.diamondcreekcandles.com

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion of personal information, and request correction of inaccurate information, subject to applicable legal exceptions.

International Visitors

If you access our website from outside the United States, you understand that your information may be transferred to and processed within the United States.

Your trust is important to us. Diamond Creek Candles is committed to protecting your privacy while providing a secure and enjoyable shopping experience.